Return Policy

At Bottega Coffee we pride ourselves on our selection of domestic and international brands. Accordingly, we want you to be pleased with your purchase and be confident with your shopping experience.

FAULTY, DAMAGED OR INCORRECTLY SHIPPED ITEMS

If in the unfortunate event your item arrives faulty, damaged or incorrectly shipped, please contact our customer service team on (03) 9853 8041 or alternatively email info@bottegacoffee.com.au within seven (7) days of receipt of goods. Should your item be deemed faulty, damaged or incorrectly shipped, Bottega Coffee will provide an exchange, store credit or refund. Refunds will be processed according to your original method of payment, provided that:

  1. Items are returned within thirty (30) days of the time of receipt of goods;
  2. You have proof of purchase; and
  3. Items are in original, unopened and undamaged packaging.
  4. A 3% fee will be deducted from the eligible return for card processing and administration fees.
  5. The refund will exclude any freight costs pain on purchase.

If you believe your item is faulty after the seven (7) day criteria, Bottega Coffee may require you to send the item back at your expense for assessment.

If applicable, postage/courier costs will be reimbursed on receival of goods in accordance with our Returns Policy. All returns should be sent in their original packaging.

PLEASE INCLUDE A COPY OF THE INVOICE OR PACKING SLIP THAT ACCOMPANIED THE ORIGINAL ORDER.

PRODUCT EXCLUSION LIST

The following products have no returns policy unless the seal is intact or the item is faulty, significantly different from what was advertised, not doing what it was supposed to, or where otherwise required by law:

  1. Consumable goods such as: Coffee Pods, Coffee Beans, Coffee Grounds and Perishable Foods.
  2. Custom product orders, such as special orders or personalised items.
  3. No returns or exchange where items are on sale.

Please contact us if you have any questions or concerns about your specific order or item.