Refund policy

Returns Policy

At Bottega Coffee we pride ourselves on our selection of domestic and international brands. Accordingly, we want you to be pleased with your purchase and be confident with your shopping experience

FAULTY, DAMAGED OR INCORRECTLY SHIPPED ITEMS

If in the unfortunate event your item arrives faulty, damaged or incorrectly shipped, please contact our customer service team on (03) 9853 8041 or alternatively email info@bottegacoffee.com.au within seven (7) days of receipt of goods.

Should your item be deemed faulty, damaged, incorrectly shipped or vary from their description and found to be returnable, Bottega Coffee will provide an exchange, store credit or refund.    The item must be returned in the original unmarked packaging, including any accessories, manuals and documentation that shipped with the item.

Refunds will be processed according to your original method of payment, provided that:

  • Items are returned within thirty (30) days of the time of receipt of goods;
  • You have proof of purchase; and
  • Items are in original and undamaged packaging including accessories, manuals and documentation that shipped with the item.

Do not return the item to Bottega Coffee without obtaining a Return Authority (RA) number.   Note that Bottega Coffee is not responsible for items lost or damaged without following our return policy procedure and obtaining a RA number.

If you believe your item is faulty after the seven (7) day criteria, Bottega Coffee may require you to send the item back at your expense for assessment.  If applicable, postage/courier costs will be reimbursed on receipt of the goods in accordance with our Returns Policy.

All returns should be sent in their original packaging.

PLEASE INCLUDE A COPY OF THE INVOICE OR PACKING SLIP THAT ACCOMPANIED THE ORIGINAL ORDER.

PRODUCT EXCLUSION LIST

The following products have NO returns policy unless the item is faulty, significantly different from what was advertised, not doing what it was supposed to do, or where otherwise required by law:

Coffee Pods, Coffee Beans, Coffee Grounds and perishable food item.

Change of Mind Policy

Once an order has been placed, we are not able to issue a refund if you change your mind.

Refunds

Whenever possible, Bottega Coffee will repair or replace damaged or faulty goods; If this is not possible a full refund will be issued for the value of the damaged or faulty goods, in accordance with our Returns Policy.

If applicable, postage/courier costs will be reimbursed on receipt of goods in accordance with our Returns Policy. All returns should be sent in their original packaging.

PLEASE INCLUDE A COPY OF THE INVOICE OR PACKING SLIP THAT ACCOMPANIED THE ORIGINAL ORDER.