Shipping policy

Shipping Policy

By placing an order, the buyer agrees to the following Shipping and Delivery terms.

1.      All orders are dispatched from our Melbourne warehouse and delivered Australia-wide via standard or express carriers. 

2.      Orders placed before 12pm (subject to stock availability and accurate shipping details) are typically processed within 24 hours, excluding weekends. Some items may arrive in multiple cartons or separate deliveries depending on the courier. 

3.      Once a tracking number is issued, please allow time for the courier to scan the parcel at their facility to activate tracking. Courier selection is based on product size, destination, and delivery requirements.

4.      Please note that once a tracking number has been provided, cancellations are no longer possible as the item will have already left our warehouse. These cancellations will be treated as a change of mind and incur return postage and a restocking fee. Additional charges may also apply for re-delivery or re-direction once a product has been dispatched.